Company Policies Website & Service Terms and Conditions

Welcome to Ride On Time Limousine. We are pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service, If you do not accept the terms and conditions expressed here, do not use this web site or the service.

By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and Ride On Time are superseded and of no force or effect. All content in rideontimeboston.com™ Website (the “Site”) is intended only for residents of the United States. Rideontimeboston maintains the Site for your personal use and information.

Waiting Time (Apply only for point to point service)
Waiting charges begin 15 minutes after the scheduled pick-up time on departures.  After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed hourly.

Please note we must have the proper flight number & airline on airport pickups.Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.

All Cancellations
All cancellations must be sent via e-mail to rideontimeboston.com, we will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation. 

We do accept phone cancellationsThe date on which the cancellation notice is received by Ride On Time its agents will determine the applicable cancellation fee. It would be advisable to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information.

Only if a cancellation request is made within 1 Hour after the reservation was made it can be cancelled free of cost. If cancellation is made after 1 Hour of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.

Point to Point Service Cancellations
Round Trips must be cancelled as two separate reservations. A cancellation fee equal to 30% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time.

Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.A nonrefundable deposit of 30% is required for reservations. Charge backs from credit card issuing banks are subject to the above policies.

Hourly Service Cancellations (Applies to all vehicles) 
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill.Charge backs from credit card issuing banks are subject to the above policies.

Wedding and Prom Package Cancellations 
(Applies to all Vehicles) 
All Wedding and Prom Package Deals are 100% Non-Refundable from the date and time that the booking is made, whether or not the service is used.

Packages are Billed garage to garage, the hour starts from the time the vehicle leaves our facility in Boston until the vehicle arrives back to our facility in Boston.Charge backs from credit card issuing banks are subject to the above policies.

Where To Meet Your Driver at Logan Airport
At each terminal there is a “limo stand” designated area by Massachusetts port authority.

Boston South Station (All Trains)

Exit South station terminal to Atlantic Ave. Walk to the left towards taxi stand.

No-Show Fee

A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location.  In order to avoid this charge, passengers should not leave designated pickup locations without calling Ride On Time at 1-857-991-9929.

A $20.00 surcharge for service scheduled Before 6:00 am or after 12:00 midnight. All out-of-pocket charges, including two-way tolls, parking, airport fees will be billed to customer. Stops are charged $20.00 each for in route stops, apply only to flat rates (Point to Point Service). All rates exclude 20% service fee and fuel surcharge.

There is a $35.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year’s Day, and after 5:00 p.m. Christmas Eve and New Year’s Eve. note: A nonrefundable deposit of 30% is required for reservation.

Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.

Hourly Rates
Hourly rates are Billed from the time the driver leaves Ride On Time  facility in Boston MA, until the time he returns. Fractions of an hour are charges at a half-hour rate.

Gratuity and tips
Ride On Time chauffeurs receive the 20% service fee in full as their gratuity.

We reserve the right
Ride On Time reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.


Ride On Time shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Ride On Time reserves the right to substitute vehicles for reasons beyond it’s control if Ride On Time is unable to perform under this agreement, its liability is limited to a full refund of money paid by customer, and shall not exceed the deposit paid. Ride On Time assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle.

While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.